Discount Guard Pro Privacy Policy

This Privacy Policy explains how CrispShift ("we", "us", or "our") collects, uses, and protects information in connection with Discount Guard Pro (the "App"), a Shopify application for discount protection and campaign management.

This policy applies to merchants who install or use the App. It should be read alongside Shopify's own privacy practices and your store policies.

We may collect information necessary to operate the App, including:

• Merchant and store identification details
• App configuration and campaign settings
• Discount usage, validation, and sync logs
• Billing and subscription status
• Support communications and troubleshooting data
• Technical logs such as IP address, browser type, and device information

When you install Discount Guard Pro, Shopify may share store data with us based on the permissions you approve during installation.

This may include store details, discount configurations, order-related metadata needed for campaign enforcement, and other data required to deliver App functionality.

The App may process limited customer-related information such as customer tags, segments, market eligibility, or discount application context solely to enforce campaign rules and provide reporting.

We do not sell personal customer data. We process customer-related information only as needed to provide the App's features, support, analytics, and security.

We use collected information to:

• Provide and maintain App functionality
• Manage discount campaigns and eligibility rules
• Process billing and subscription events
• Monitor performance, reliability, and security
• Provide merchant support and troubleshooting
• Improve features and user experience
• Comply with legal obligations

We may share information with service providers that help us host infrastructure, process payments, monitor errors, or deliver customer support, subject to appropriate safeguards.

We may also disclose information if required by law, to protect rights and safety, or in connection with a business transaction such as a merger or acquisition.

We implement reasonable administrative, technical, and organizational measures designed to protect information against unauthorized access, loss, or misuse.

No method of transmission or storage is completely secure. We cannot guarantee absolute security, but we work to maintain industry-appropriate protections for merchant data.

We retain information only for as long as necessary to provide the App, meet legal obligations, resolve disputes, and enforce agreements.

Retention periods may vary depending on data type, store activity, and operational requirements.

The App and related web properties may use cookies or similar technologies to maintain sessions, remember preferences, and understand usage patterns.

You can control cookies through your browser settings, though disabling certain cookies may affect functionality.

Discount Guard Pro relies on Shopify and may integrate with third-party infrastructure or analytics providers.

Those services have their own privacy practices. We encourage merchants to review Shopify's policies and any third-party tools connected to their store.

Depending on your location, you may have rights to access, correct, delete, or restrict certain processing of your information.

To make a privacy-related request, contact us at support@crispshift.com. We will respond within a reasonable timeframe subject to applicable law.

If you uninstall Discount Guard Pro, we will stop collecting new store data through the App.

Some information may be retained for a limited period for billing reconciliation, security, legal compliance, or backup purposes, after which it is deleted or anonymized where practicable.

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date on this page.

We encourage merchants to review this policy periodically to stay informed about how we handle information.

For privacy questions or requests related to Discount Guard Pro, contact us at support@crispshift.com.

This Privacy Policy is provided for transparency and does not constitute legal advice.